Frequently Asked Questions

Sign in with your username and password from the login button at the top menu of the website.

Click here to login now.

Use the lost-password flow and enter your registered email/username.

Lost Password?

Use this page after signing in: Change My Password.

Basic flow:

• Select item(s) and click Buy Now.
• Proceed to checkout and confirm quantity.
• Choose payment method: Bank Transfer or Card/Online Bank payment.
• Place order and wait for email/SMS confirmation.

Card/online payments are processed via Paystack. Bank transfer/deposit orders are processed after payment confirmation.

Please pay only to Afrimash Holding Accounts:

• First Bank Plc — AFRIMASH COMPANY LIMITED — 2035451334
• UBA Plc — AFRIMASH COMPANY LIMITED — 2129087920

After payment, upload proof on your orders page if needed: My Orders.

You can pay immediately when placing your order. If price is unstable, use Ask A Question first.

No. Afrimash requires full payment before shipping.

You can pay online with Mastercard, Visa, or Verve (naira cards), or via Bank Transfer/Deposit into Afrimash Holding Accounts.

• Click Buy Now to add item to cart.
• Click Proceed to Checkout.
• Set quantity, apply coupon (if any), choose payment method.
• Click Place Order to complete.

Afrimash confirms order status by email/SMS and may call for clarification if needed.

After payment confirmation and order processing, download invoice from your My Account page. Invoice is also attached to order status emails.

Afrimash sends regular updates by email/SMS. You can also reply to order emails for support.

Coupon codes provide discounts or free shipping. Enter the code in the Coupon Code box on Cart or Checkout, then click Apply Coupon.

Coupons are time-limited and may not always be available.

Downloadables are files attached to products/orders (e-books, manuals, data sheets, extra images, terms, etc.), available after payment and processing.

• Login to your Afrimash account.
• Open your account menu and select Orders.
• Go to the Downloads tab.
• View and download available files for processed orders.

Some downloads are unlimited; others (e.g. paid e-books) may have limits and expiry.

Yes. Pickup is available through shipping partners across Nigeria.

Find delivery points here.

Typical delivery timeline is 3 to 4 days after payment, unless otherwise stated on the product page.